Account deletion

About VoxFi

This page explains how to permanently delete your VoxFi account (the "App"), operated by VOXFI BRASIL DIGITAL LTDA, CNPJ 65.698.697/0001-61, Avenida Paulista, 726, Bela Vista, São Paulo – SP, Brazil.

You can request deletion without installing the app — use the email method below. If you already use VoxFi, you can also delete your account in the app.

How to request deletion

By email (always available): send a message to privacy@voxfi.app with the subject "Account deletion", from the email address registered on the account or stating the associated username (handle). We may reply to verify identity when needed.

In the app: while signed in, go to Settings → Delete account. Deletion is permanent and requires confirmation before completing.

After we receive your request (by email or in-app), processing starts within 15 business days.

Data deleted

When deletion completes, we remove or anonymize, among other items: opinions and votes; scores and ranking entries; follower/following relationships; notifications and preferences; verification state and multipliers; subscription/billing linkage (VoxFi Pro); profile (display name, handle, avatar); and the authentication account itself.

Data kept and retention

Complete deletion or anonymization of personal data finishes within 30 calendar days of the request, except where law requires otherwise.

We may retain data for the strictly necessary period when required by law: internet application access logs for 6 months (Brazil's Marco Civil da Internet, Law 12.965/2014, art. 15); data needed for legal or regulatory compliance; data needed for the regular exercise of rights in judicial, administrative, or arbitral proceedings; and data needed for fraud prevention and misuse prevention.

Questions about deletion or retention: privacy@voxfi.app.